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ETC Provides Boston Insurance Company an Unique VoIP Solution

Essential Trading Systems Corp. (ETC) is a Specialized VoIP Communications Manufacture located in Colchester Connecticut and provides solutions to companies around the world.

Liberty Mutual Insurance Company of Boston Massachusetts, the fourth largest Property Casualty Company in the United States, needed the ability to distribute up to four channels of TV Audio to its individual Trader positions throughout their Trading floor.

The Traders on the Floor needed to be able to not only hear the audio portion of the Television Broadcast that they were seeing on the Trade Floor TV monitors, but also individually adjust their own speaker’s TV receive volume.

Mr. Martin Calverly of ACT Associates LLC* in Storrs Connecticut selected ETC’s CS-64R VoIP solution because it checked all the boxes.  The customer would not tolerate audio Latency or delay that is normally the case when VoIP equipment is used to distribute audio.  ETC’s unique architecture insures that the distributed audio is 50ms or less, thus when someone speaks on the TV, the audio is apparently instantaneous to the listener and sounds normal.

Here’s how they set things up:

ACT Associates LLC selected HB Communications Inc.** of North Haven Connecticut one of Americas largest Audio Visual Contractors to install 34 of ETC’s CS-64R, which are four-channel VoIP Desktop receive only Speaker Stations, to provide the TV Audio to the Trader’s desk. Next, HB installed one of ETC’s CG-804, a four-channel Analog to Multicast Gateway.  The VG-804 converts the analog output of the individual TV monitors to four channels of VoIP.

Once the CG-804 was connected to the LAN, the CS-64R mini-Consoles were able to receive the four TV audio channels. If expansion is ever needed or additional points of access are required, the company need only add more CS-64R mini-Consoles.


*ACT Associates LLC located in Storrs Connecticut is an independent practice providing professional services and a fresh approach to audio visual and video conferencing consultancy.

** HB Communications Inc. of North Haven Connecticut is one of Americas largest Audio Visual Contractors. HB designs, builds, and supports audiovisual communication environments that power the ideas of people around the world.


ETC Provides Power Company Unique VolP Solution

Essential Trading Systems Corp. (ETC) is a Specialized VoIP Communications Manufacture located in Colchester Connecticut and provides solutions to companies around the world.

Union Power Cooperative of North Carolina, a Touchstone Energy Cooperative subsidiary, needed to enhance its backup communications support in its Network Operations Center (NOC) at its main facility in Monroe, NC using the existing Local Area Network (LAN) of the facility and the existing Radio Control Points located in another building.

The NOC needed backup communication control to remotely access the two Radio Control Stations that are located in another building on the Facilities campus. Mr. Dave Walton, General Manager of Mobile Communications America determined that the ETC VoIP solution would provide the flexibility and backup control that Union Power was looking for.

Here’s how they set things up:

Mobile Communications America* installed Two ETC CS-64 mini-LMR-Consoles, which are four-channel VoIP Desktop Microphone/Speaker Stations, to provide Land Mobile Radio connectivity over the internet. Next, they installed ETC’s CG-804, a four-channel Analog to Multicast Gateway, which converts the analog output of the radio to IP. This was installed adjacent and interconnected to the two existing Radio Control Stations.

Once the CG-804 was connected to the radios and LAN, the CS-64 mini-LMR-Consoles were able to transmit and receive over the two radio channels. The Ethernet connected system allows the NOC to act as a backup control point when needed.  If expansion is ever needed or additional points of access are required, the company need only add more CS-64 mini-LMR-Consoles.


*Mobile Communications America is the leading Motorola Communications Provider in the South East with 33 locations providing a full range of communication services.



ETC solved the problem of an outdated analog based Hoot System

For over 40 years the financial services industry has relayed time sensitive information using the Hoot and Holler system.

ETC solves the problem of an outdated analog-based Hoot and Holler system.

This inter-office intercom consists of analog phone lines, microphones and speaker boxes called “squawk boxes”.  It allows regular communication with satellite offices and disperses information such as the morning market report to traders and brokers. A Hoot and Holler network is also used to talk to clients and shout orders to the trading floor. Today, a typical brokerage firm has several of these networks for each business group, Equities, Retail, and Bonds.

“We selected ETC as our partner because our analog system was at the end of its useful life and was not always reliable. Replacement parts were not always available  which created maintenance issues for us.  

We are happy not to have the ongoing monthly analog phone costs associated with our old system.  Being able to use our existing data network and ridding ourselves of ongoing expenses means we can achieve a high return on investment while obtaining a modern, reliable network.”

While effective, this form of technology is being replaced with Internet-based communications that offer cheaper, more efficient and more reliable options for companies to consider.


Our firm, Essential Trading System (ETC) was contracted by a leading Mid-Western bank to help solve the problem of an outdated analog Hoot System. The Bank’s Institutional Trading department specializes in three areas – Municipal, Taxable, and Corporate Bonds. Traders in each business group needed to communicate with peers across six  Midwestern offices and one New York office. They could no longer rely on their older, outdated analog Hoot system.  While fully functional, the equipment was no longer being manufactured or supported.  The bank asked us to create a cost effective solution to replace their system in lieu of other expensive solutions such as a trading turret with a price tag of upwards of $15,000 per seat.


Essential Trading Solutions (ETC) recommended a state of the art Voice over Internet (VoIP) solution called a Simple Hoot and Holler. VoIP phone systems work over the Internet by sending and receiving voice signals that are packaged as data. A VoIP system can be installed in virtually any WAN or LAN environment using a company’s existing data lines.  ETC recommended that their customer install CS-64 mini-Trading-Consoles, which feature Push to Talk (PTT) monitoring on four simultaneous Multicast VoIP channels. These consoles allow users to communicate with four pre-programmed user groups at the touch of a button. Thirty-three individual units were distributed to six branch offices throughout the Midwest and New York NY. Three of the four channels on the console were configured for their markets, Muni (Municipal Bonds) Tax (Taxable Bonds) and Corp (Corporate Bonds). The fourth channel was used as a Companywide ALL Call channel. This was accomplished at a fraction of the cost of other options with low maintenance costs going forward. The Bank’s new VoIP system offered all of the features of the old analog system along with a number of cost savings and operating benefits.

Our Analog system was at the end of its useful life and parts were no longer available with reliability and maintenance an issue. The on-going Analog Circuit costs were also a major factor for the change.  So we chose the ETC system because it would give us a great ROI by utilizing our existing Data Network and at the same time give us the reliability of equipment that we needed.


The Bank’s new VoIP system offered all of the features of the old analog system along with a number of cost savings and operating benefits.

Cost Savings

  1. Our customer no longer faced monthly fees for dedicated phone lines – The Bank had been paying the phone company for separate leased-lines to transport their hoot and holler to remote branch offices. This recurring, yearly charge exceeded $37,000. VoIP is typically 40-80% less expensivethan traditional landline phone service and it only takes a company six to eight months to recoup its initial investment (ROI).
  2. No Installation Costs – The installation of the CS-64 consoles is so simple that the Bank’s own IT department was able to install it and set up at their own pace.They avoided the costs typically associated with analog systems such as configuration, installation, upgrades and maintenance.
  3. Lower IT Support Costs – Going forward, the Bank’s IT Department can support and reconfigure the systems remotely which reduces the time to troubleshoot a problem and improves overall network manageability.

Analog systems do not offer much flexibility while VoIP systems can be easily reconfigured to new employees, support new product lines and easily add new business units.  Additionally, VOIP can easily accommodate employees working remotely.

Greater Reliability
Using a VoIP system eliminates down time related to phone company network problems and the new VoIP systems requires significantly less maintenance than the older analog systems.

Improved, Faster Communication
Unlike sophisticated computer systems, the ETC CS-64 mini-Trading-Console has the advantage of Push to Talk, person to person communication. This feature allows voice interaction which facilitates negotiation and immediate feedback.



Currently the trend in the financial service industry is a moving away from traditional hardware based analog systems and a moving toward VoIP based solutions. Digital communications is rapidly becoming the new standard. It’s not hard to understand why. The VoIP phone systems are easy to install, highly functional and extremely cost effective.  Essential Trading Solutions is available to discuss how a VoIP system could benefit your business.

Essential Trading Solutions
9 Austin Drive, Marlborough CT 06447
(860) 295-8100

Essential Trading Systems Corp (ETC) helps the United States Air Force (USAF) in Guam

The VCC-3 Consoles provides the user several accessory choices on how the user would want to communicate.

Recently ETC’s VCC-3 USB Command Dispatch Consoles were shipped to Anderson Air Force Base in Guam to enhance the operator experience and convenience when using the Wave dispatch solution from Twisted Pair a Motorola company. The VCC-3 Consoles provides the user several accessory choices on how the user would want to communicate. The choices are a built-in Gooseneck Microphone, Mono Plantronics headset, Stereo Plantronics headset and if requested a wireless Plantronics headset. The system requires a dedicated Push-to-Talk (PTT) closure when the user needs to transmit (talk). The VCC-3 can be keyed (PTT) using a plug-in Foot switch, the built-in PTT switch on the VCC-3 and handheld PTT switches that connect between the VCC-3 and the various headsets.  It has been reported that the VCC-3s made life so much easier for the console operators that they would not have used the dispatch system without them.  Anderson AFB is a bomber base with B-52s, B1s, and B2s protecting the Pacific.

ETC Salutes the United States Air Force (USAF)––this time at Altus AFB

One of the unique features of the VCC-3 Console is its Stereo output

VCC-3 USB Command Dispatch Consoles were utilized at Altus AFB which is located in Altus Oklahoma.  The VCC-3s were installed to assist the Wave Console operators in operating their dispatch system.  One of the unique features of the VCC-3 Console is its Stereo output.  Whether the audio signal is routed to the two desk top speakers or to a stereo headset, the operator has a choice.  Each channel receive audio volume which can be individually adjusted in either the headset or speakers.  The left channel is for Monitor of a non-working radio channel and the right channel is the Working channel.  Each channel has its own LED indicator that flashes on receive activity and intensity.  When wearing a headset, the last thing a user wants is to have to remove it, just to take a telephone call.  ETC solves this problem with push of a button.  When the [Phone] key is pushed the POTs phone handset is routed to the user’s headset.  VCC-3s are slowly gathering acceptance in the Console world because of the flexibility they provide the Console Operator.  Altus is the training command for the Strategic Airlift employing C-5s, C-17s transport aircraft and the KC-135 air refueling aircraft.

Motorola partnership with ETC

ETC offers the VCC-3 – a USB Dispatch Console that integrates seamlessly with WAVE software

VCC-3 vcc3Essential Trading Systems Corp (ETC) has over ten (10) years selling the Twisted Pair WAVE dispatch solution and has created a multitude of useful USB consoles to improve the user experience. Now that Motorola Solutions has acquired Twisted Pair, Essential Trading Systems (ETC) is now working with Motorola on a global basis to enhance the user experience with WAVE Dispatch Software, by offering the VCC-3 which is a USB Dispatch Console that integrates seamlessly with WAVE software. The VCC-3 USB Dispatch Console includes inputs/outputs for a PTT Foot pedal, PTT belt pack for a headset, PTT handset, PTT microphone and stereo speakers. Motorola sales people are thrilled that there is a purpose built device that is uniquely designed to enhance the WAVE experience. The Motorola WAVE product is an advanced software application that compliments the Motorola Solutions product suite. Essential Trading Systems is well suited to provide ongoing support to the Motorola Solutions sales teams as they work to get the WAVE systems deployed throughout the world.